|
Expose Riva Services to Monitoring Software
This article applies to Riva On-Premise 2.4.41 or earlier and two legacy products. Another article applies to Riva On-Premise 2.4.42 or higher. Riva Framework Services Four Riva services can be exposed to typical Windows service...
Using GroupWise Resources for Managed Folders
Question: Does Riva Managed Folders support using a GroupWise Resource as both the source and destination for the shared folders? Answer: Yes, Riva Managed Folders can use a GroupWise Resource as both a source and destination...
How to use custom variables definitions when running Rules
With release 2.4.14.7848 or higher, extra functionality was provided including the ability for you to define how variables can be read by the Riva policy. If your installation is older that 2.4.14.7848, please perform a check for...
Riva Managed Signatures: How to Remove the Logo Border
Issue: Customer reported that in their HTML signature produced by the Riva Managed Signature policy, the corporate logo in the signature block has a blue border around the graphic image. They wanted to know how to remove it. Cause:...
Upgrade Riva On-Premise to the Latest Public Release
Note: Riva On-Premise is most often upgraded to the latest public release, as per the procedure in this article. Occasionally, the Riva Success Team or a Riva developer may advise upgrading to another kind of release. For more information,...
How to Roll Back a Riva Installation
If after upgrading Riva you observe problems, you can restore the previous version of Riva without losing connection settings or policies. Possible Challenges Riva performed properly before the upgrade, but afterwards, one or more of...
Troubleshooting: Monitoring HTTP Communication Via Local HTTP Proxy
Troubleshooting lower-level HTTP communication issues can be challenging. Before resorting to lower-level network packet tracing tools, using an in-process HTTP Proxy application simplifies troubleshooting. Introducing Fiddler - HTTP...
Request Support for Riva On-Premise
If you have questions about Riva On-Premise or an issue to report, you can leave us a message on our secure Help web page: This is the preferred method. It creates a support ticket in our ZenDesk ticket system, and a Riva Success...
Firewall Settings for Riva On-Premise
Following are the recommended firewall settings to allow the Riva On-Premise server to connect to the target email, CRM systems, and optional support services. All communication requests to the CRM are initiated by the Riva server: ...
Create an App.Setting File to Enable Advanced Options
Many advanced options can be set to adjust how Riva and its components work together. In some cases, the use of an advanced option requires the creation of an App.Setting file, as described in this article. In other cases, you can enter...
Riva Service Fails after Manual Upgrade of Riva
In some cases, if a manual update of Riva is performed by following the instructions contained in Manually upgrade Riva, corresponding Riva services may fail to restart, in which case they display an error similar to this one: This...
How to Add a Secondary GroupWise Domain to the Riva Server
Background: In environments where GroupWise is installed exclusively on non-NetWare servers (non-NSS Linux volumes or Windows servers), an empty GroupWise Secondary Domain must be installed on the Riva On-Premise server. This is required...
Create a Trusted Application Key for GroupWise 2012
Customers report that they are unable to create Riva connections to GroupWise 2012 because the GroupWise Trusted Application Key Generation wizard fails. Log files indicate issues with generating a trusted application key. ...
Upgrade to GroupWise 2012 Breaks Riva Trusted App Key
Customers report that after upgrading GroupWise 7 or 8 to GroupWise 2012, existing Riva applications including Riva for CRM Integration failed. Log files indicated issues with the existing GroupWise trusted application key...
Remove Users from Riva Policy for GroupWise Management and Clear License Count
Challenge Target users can be removed from a Riva Policy but the license count is not automatically returned back to the license pool. The license count is returned back to the license pool fifteen days after removing the user from the...
Configure Anti-Virus Software for Riva On-Premise
Anti-virus (AV) software, especially on server platforms, can interfere with the Riva CRM Agent service and other Riva On-Premise executable files from operating as expected. In some cases, the AV software prevents the service from...
|
