Riva CRM Integration - Documentation and Knowledge Base

Upgrade Riva On-Premise to the Latest Public Release

Article ID: 260
Last updated: 26 Sep, 2017
Note: Riva On-Premise is most often upgraded to the latest public release, as per the procedure in this article. Occasionally, the Riva Success Team or a Riva developer may advise upgrading to another kind of release. For more information, see Upgrade to an interim version and Upgrade to a special development release.

Upgrading to the Latest Public Release

To use the procedure in this article, the following requirements must be met:

If any requirement is not met, contact the Riva Success Team, who will either

To update Riva to the latest public release:

  1. Start the Riva Manager application.

  2. On the menu bar, select Check for Updates.

    If you do not see Check for Updates, select Tools and then select Check for Updates.

    Either way, on the menu that appears, select Automatic Update (Online).

  3. If the update fails at this point or later in this procedure, see What to do if the online update fails.

  4. In the Internet Connection window, select Yes.

  5. If an Update Available window appears, select Yes.

  6. In the Download Successful window, take note of the version number, and select OK.

  7. Close and restart the Riva Manager application.

  8. Check the version of Riva currently installed, and verify that the version number matches the one you took note of.

  9. Select OK.

Article ID: 260
Last updated: 26 Sep, 2017
Revision: 19
Views: 16229
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