Riva Management for GroupWise
The following PDF Guides are available for Riva Management for GroupWise:
Riva Management for GroupWise is supported up to GroupWise 2012
Riva for GroupWise Management (including Riva Managed Policies and Reports, Riva Managed Applications, and Riva Identity Integration) is not compatible with GroupWise 2014.
Riva for GroupWise Management uses the legace GroupWise Admin API (included with the GroupWise client before GroupWise 2014) which has a critical dependency with eDirectory. GroupWise 2014+ no longer has a dependency with eDirectory so the GroupWise Admin API has been removed and has been replaced with a REST-based API which will not work with Riva for GroupWise Management.
Riva has no plans to extend Riva for GroupWise Management past GroupWise 2012. This means that once a customer upgrades to GroupWise 2014 the Riva for GroupWise Management policies will no longer work.
Riva Policies and Reports
Riva Managed Applications
If you have questions about Riva On-Premise or an issue to report, you can
For more information, see Riva On-Premise Support and Professional Services.
Email Used to Request Support
If you encounter problems with our Help web page, request support manually by sending an email to email@example.com with the following information:
Note 1. If you are unsure of the location of the Riva installation folder, follow this procedure:
To find the Riva installation folder:
Support requests are examined in order of urgency and severity. All support requests are responded to as soon as possible.
Deprecated: the Automated Request Support Wizard
In Riva On-Premise 22.214.171.124990 or earlier, a request support wizard was available. It is deprecated. Please use our Help web page instead.
In Riva 126.96.36.199094, the wizard was retired.
In Riva 188.8.131.52094 or higher, if on the Riva menu, you select Support and then choose Request Support, our Help web page appears.
Background: In environments where GroupWise is installed exclusively on non-NetWare servers (non-NSS Linux volumes or Windows servers), an empty GroupWise Secondary Domain must be installed on the Riva On-Premise server. This is required to allow Riva connections for GroupWise to create the Trusted Application Key and communicate with the GroupWise domains. The following procedure includes links to the appropriate Novell installation and configuration documentation.
Supported Operating Systems: Windows Server 2008 R2 (x86, X64), 2008, 2003 R2, 2003