Anti-virus (AV) software, especially on server platforms, can interfere with the Riva CRM Agent service and other Riva On-Premise executable files from operating as expected.
Recommended Anti-Virus Software Settings
We do not recommend disabling AV software on the Windows systems hosting Riva as long as the real-time scanning can be configured to avoid any compatibility issues.
Article ID: 636
Last updated: 04 Sep, 2018
Also listed in
Legacy Product Archive -> Riva Management for GroupWise -> Riva Managed Policies -> Riva Policies - FAQ, Tips & Tricks
Legacy Product Archive -> Riva Management for GroupWise -> Riva Managed Applications -> Riva Managed Applications: FAQ, Tips & Tricks
Legacy Product Archive -> Riva Identity Integration Server -> Riva Identity Integration - FAQs, Tips & Tricks
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Manage the Riva Server -> Manage Server Configuration -> Errors & Troubleshooting
Riva On-Premise - CRM Sync -> Get Started with Riva On-Premise -> Deploy Riva On-Premise -> Step 1 - Prepare -> System Requirements