Microsoft tracks specific issues with mobile devices that use ActiveSync. See Current issues with Microsoft Exchange ActiveSync and third-party devices. (Article ID: 2563324.) Why all Exchange ActiveSync experiences are not the...

Issue One or more of the following errors appear in Riva sync logs: 2015-02-11 09:19:38,806 ERROR [CTP-wdf #4] [398H9DQWM9CAR] [XT] Previous folder ID does not match current folder ID. A reinitialization is required 2015-02-11...

Applies to Riva On Premise for Exchange. Riva On Premise for Notes. In rare circumstances, Riva admins have reported conflicting entity errors after moving users between sync policies using one of the following procedures: ...

By default, Riva moves outbound email from Riva email drop folders back to the Sent Items folder after the email item has been synced to the CRM. Issue Riva has sometimes moved outbound email to the Inbox instead of the Sent Items...

Audience: Riva Administrators. Issue Exchange server traffic may spike from time to time. Troubleshooting Spikes in Exchange server loads must be traceable for troubleshooting purposes. Exchange administrators need to know which...

Audience: Riva administrators and users. This article applies to Riva Cloud and Riva On-Premise. Issue A single user notices that their Riva email synchronization has stopped, but the sync log does not display an error. Cause ...

Contents: Requirements. What is Declined Appointment Polling? Benefits of Declined Appointment Polling. Setting up Declined Appointment Polling. Troubleshooting Declined Appointment Polling. Requirements Riva Sync 2021.3 or...