In rare circumstances, Riva admins have reported conflicting entity errors after moving users between sync policies using one of the following procedures:
In this example, the user Ian Sample is moved between Sync Policy East to Sync Policy West. When Riva attempts to sync the user, a conflicting entity error is reported:
2015-02-23 12:18:46,359 ERROR  [(null)] Sync aborting - conflicting entity detected - EntityName: firstname.lastname@example.org, Policy: Sync Policy East, Conflicting Policy: Sync Policy West
This error occurs because the users original sync destination is still in the Riva Global metadata.
To resolve this error, the Riva Admin can remove the sync destination metadata files: