Audience: Riva Administrators.
Exchange server traffic may spike from time to time.
Spikes in Exchange server loads must be traceable for troubleshooting purposes. Exchange administrators need to know which traffic is Riva-related.
We recommend giving Riva traffic a specific user agent type. This function allows administrators to determine the origin of mail server traffic. Adding a Riva-specific header to the Exchange connection can help determine if Riva is contributing to heavy Exchange traffic.
Implementation for Riva Cloud
Implementation for Riva On-Premise
Proceed as follows:
To add a Riva-specific header to the Exchange connection:
Article ID: 2032
Last updated: 17 Aug, 2020
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Email Systems -> Exchange (EWS) -> Errors & Troubleshooting