By default, Riva moves outbound email from Riva email drop folders back to the Sent Items folder after the email item has been synced to the CRM.
Riva has sometimes moved outbound email to the Inbox instead of the Sent Items folder after syncing the email to the CRM. A solution was implemented in Knowledge Base article 435, but it does not work all the time.
Before the time of article 435, Riva had an issue with email sync against mailboxes hosted on some builds of Exchange 2013. The issue dealt with in this article (1364) pertains to the internet message header in later versions of Exchange 2013+, which was not correctly handled by the solution described in article 435.
Riva 126.96.36.199456 includes a new custom option to resolve the issue.
To restore the proper handling of Riva-synced outbound emails:
Article ID: 1364
Last updated: 02 May, 2016