Sub Categories
folder Advanced Options & Settings
folder Errors & Troubleshooting
folder Hosted Exchange


Exchange (EWS)
Prepare Office 365 Exchange Online for a Riva EWS Connection
Important Notice: This article applies to Riva On-Premise and Riva Cloud Corporate. These steps do not apply to Riva Cloud Company. This article describes how to prepare for a Riva connection to Office 365 Exchange Online. Riva...
Prepare Commercially Hosted Exchange for a Riva EWS Connection
This article describes how to prepare for a Riva connection to commercially hosted Exchange services. Riva supports connections to hosted and on-premise Exchange systems. If your Riva On-Premise server does not connect to a...
Prepare for a Riva Server Exchange Web Services Connection
This article describes how to prepare for a Riva connection to Exchange on-premises using Exchange Web Services (EWS). Riva On-Premise supports connections to hosted and on-premises Exchange systems. If your Riva On-Premise server...
Prepare for a Riva Server - Outlook Profile MAPI Exchange Connection
MAPI is a supported connection type to provide connectivity to Exchange 2003. Customers who have upgraded their On-Premise Exchange to Exchange 2007 or higher should switch to using a Riva EWS connection. Customers can contact the Riva...
Prepare the Exchange Mailbox for the Riva Connection User
The Riva Exchange MAPI and EWS connections (Riva On-Premise) and EWS connection wizard (Riva Cloud CORPORATE subscription) need to use the credentials of a fully enabled Exchange mailbox user that is configured to support IMPERSONATION...
Disable EWS Throttling for the Riva Connection User
By default, Microsoft® Exchange 2010 and newer versions use client throttling policies to maintain a consistent performance profile for all users by tracking the usage of each Microsoft Exchange user and can enforce usage and bandwidth...
Testing the Exchange Connection Account
Before configuring the Riva connection to Exchange, confirm that the Riva connection account in Exchange meets the full access (or delegated access) permissions necessary to allow Riva impersonation access to the target user Exchange...
Create, Test, and Edit an Exchange / Office 365 (EWS) Connection
This article applies to Exchange 2016, 2013, 2010, and 2007 SP1. Office 365, for Riva 2.4.44 or earlier. — For Riva 2.4.45 or higher, see Create, test, and edit an Office 365 connection to Riva. To create, test, and edit an...
Hosted Exchange Service Provider Reports Excessive Logging
Even when Riva On-Premise is correctly synchronizing data, an Exchange 2007 EWS hosted service provider might report excessive logging, as in the following example. 208.88.241.55 ExchangeServicesClient/14.00.0650.007 200 0 0...
Create and Test a Direct MAPI Connection
System Requirements Exchange: Riva connects to Exchange 2003 using Messaging API (MAPI). For those Exchange environments that do not support Exchange Web Services (EWS), use the MAPI connection. Outlook Client Required: MAPI...
Riva Sync Service: Install or Reinstall; Configure Properties
Note: The Riva sync service used to be called the Riva CRM Agent service. Contents: Install the Riva sync service. Configure the sync service. Install the Service After the first CRM sync policy has been configured, the...
FolderID Scan and Compare Procedure for Upgrading/Migrating Exchange Mailboxes
The procedure to reconfigure Riva to support upgrading Exchange mailboxes depends on each upgrade (or migration). This Knowledge Base article supports situations where user mailboxes are being upgraded within the same Exchange system; for...
Current issues with Microsoft Exchange ActiveSync and third-party devices
Microsoft tracks specific issues with mobile devices that use ActiveSync. See Current issues with Microsoft Exchange ActiveSync and third-party devices. (Article ID: 2563324.) Why all Exchange ActiveSync experiences are not the...
How Does Riva Communicate with Exchange?
This article applies to Riva On-Premise and Riva Cloud. Riva uses the Microsoft-provided "Exchange Web Services" (EWS) technology using HTTP with TLS/SSL to provide secure communication with Microsoft Exchange for Office 365, hosted...


Back to Top