Declined Appointment Polling is a process that checks for declined appointments in the Deleted items folder, in order to ensure the status of these appointments is accurately reflected in CRM. The declined appointments are then synced and matched to the CRM appointments with a declined status.
Declined Appointment Polling correctly syncs both declined appointments and the declined appointments that are subsequently accepted.
By default, Declined Appointment Polling is disabled.
To enable Declined Appointment Polling:
Result: When enabled, Declined Appointment Polling takes place during every sync cycle, starting with the next sync cycle.
Two advanced connection tests are of special relevance to Declined Appointment Polling.
To access the advanced connection tests:
Article ID: 2218
Last updated: 14 Sep, 2021
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Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Email Systems -> Exchange (EWS) -> Advanced Options & Settings
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Email Systems -> Exchange (EWS) -> Errors & Troubleshooting