Documentation and Knowledge Base :: Riva CRM Integration - Manage Riva On-Premise (Admin Guides)

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Manage Riva On-Premise (Admin Guides)

	Priority Support Priority support is available as a paid service for critical issues that occur outside Riva's standard support hours. Critical issues are defined as P1 and P2 priority levels in the following chart. Priority support does NOT apply to P3,...


	Change Management in Riva On-Premise Keeping track of — and documenting — the changes that are made to Riva sync connections, policies, advanced options, and/or custom options is very important. Built-in change management tracking is available in Riva 2.4.43 or...


	Two Primary Applications Used to Manage Riva On-Premise Two primary applications are used to manage Riva On-Premise: Riva Manager. Riva Service Monitor. The Riva Manager Application The Riva Manager application is used to carry out the following operations: Set up the email...


	How to Manage Riva On-Premise Audience: Riva Administrators who have already deployed a Riva On-Premise server for data synchronization. Welcome to the Admin Guide for the Riva On-Premise server. This online guide is a compilation of links to Knowledge Base...


	Riva On-Premise 2.4 (Latest Release Notice) Enjoy the latest releases of Riva On-Premise: 2.4.57: Release notes. 2.4.56: Release notes. Evaluate Riva On-Premise: Request a 15-day fully enabled trial, and we will send you an email with a link for the download. You can also...


	Create a Package for Technical Support In Riva 2.4.46 or higher, sending the required files and logs of a Riva On-Premise instance to the Riva Success Team is no longer a manual process. Now, a few clicks suffice. The Riva Manager application then gathers all the required...


	Riva Sync Tool for Complex Data Migrations or Imports In Riva 2.4.51 or higher, a tool can be used to automate complex data migrations or imports, as well as onboarding users. Contents: General strategy. Workflow. General Strategy The strategy behind the tool consists in...