Priority Enterprise Support
Priority Enterprise Support is available as a paid service. Priority Enterprise Support includes: Preferred Enterprise support during standard support hours Immediate after-hour support for critical issues* After-hour support for...
Change Management in Riva On-Premise
Keeping track of — and documenting — the changes that are made to Riva sync connections, policies, advanced options, and/or custom options is very important. Built-in change management tracking is available in Riva 2.4.43 or higher....
Two Primary Applications Used to Manage Riva On-Premise
Two primary applications are used to manage Riva On-Premise: Riva Manager. Riva Service Monitor. The Riva Manager Application The Riva Manager application is used to carry out the following operations: Set up the email...
How to Manage Riva On-Premise
Audience: Riva Administrators who have already deployed a Riva On-Premise server for data synchronization. Welcome to the Admin Guide for the Riva On-Premise server. This online guide is a compilation of links to Knowledge Base...
Riva On-Premise 3.0 (Latest Release Notice)
Enjoy the latest releases of Riva On-Premise: 3.0.60: Release notes. 3.0.59: Release notes. Going from .57 to .58, the version numbering was changed from "2.4" to "3.0". Evaluate Riva On-Premise: Request a 15-day fully enabled...
Create a Package for Technical Support
In Riva 2.4.46 or higher, sending the required files and logs of a Riva On-Premise instance to the Riva Success Team is no longer a manual process. Now, a few clicks suffice. The Riva Manager application then gathers all the required...
Riva Sync Tool for Complex Data Migrations or Imports
In Riva 2.4.51 or higher, a tool can be used to automate complex data migrations or imports, as well as onboarding users. Contents: General strategy. Workflow. General Strategy The strategy behind the tool consists in...
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