Before configuring the Riva connection to Exchange, confirm that the Riva connection account in Exchange meets the full access (or delegated access) permissions necessary to allow Riva impersonation access to the target user Exchange mailboxes.
There are two simple ways to determine whether the Riva connection account for Exchange meets the required "Impersonation" access to the mailboxes that will be synchronized:
If either test passes and permission errors are still being encountered when attempting impersonation, contact the Riva Success Team.
Note: This method is best for Windows users and any version of Exchange when needing to test delegate full access permissions. It is the best method for testing access if using Exchange 2003.
To test that the connection user account has the appropriate permissions:
To test by using the Outlook Web Access client:
Tip: When using OWA, if delegate access is configured, multiple mailboxes can be accessed by placing the email address into the URL. Example:
If you have problems connecting to Exchange 2007 or 2010 when setting up the Riva connection, test the availability of Microsoft Exchange Web Services Connectivity.
Select this link to the Microsoft Exchange Remote Connectivity Analyzer, and select the option Synchronization, Notification, Availability, and OOF to ensure that the Riva connection account has proper access to Exchange Web Service.
Article ID: 348
Last updated: 28 May, 2019
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Email Systems -> Exchange 2003 (MAPI)
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Email Systems -> Exchange (EWS)