Riva connections to GoldMine 9.2 may experience the following critical error:
Examination of Log Files
Examination of the Riva\Logs\ log(date).txt or crmex-log (date).txt files reveals an error similar to:
2012-08-21 12:43:14,703 ERROR  [(null)] Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
Cause for the Critical Error
The GoldMine 9.2 client LoadAPI cannot interact with the Riva connection processes.
Riva is working with GoldMine to implement a permanent fix. A temporary fix has been added to Riva that allows Riva to make single threaded connections and enable data sync.
Temporary Fix: This fix enables the core sync of contacts, calendar items, and tasks. SmartConvert of email is not supported by this fix: as a result, all existing Riva sync policies must be modified to disable SmartConvert.
New Riva installations
For new Riva installations, prepare a new Riva server for GoldMine 9.2.
For existing Riva installations
For Riva connecting to GoldMine systems recently upgraded to GoldMine 9.2, use the following procedure.