Issue in Riva On-Premise
A "-2 Failed to Locate GoldMIne License File" message may appear in the Riva Service Monitor.
This can occur when the connection object is pointing to a local location where the GoldMine License file does not exist.
Possible Solution #1
Summary: Ensure that the path specified in the System location of the GoldMine connection object points to the correct location of the local GoldMine License file.
Possible Solution #2
Verify that the account running the Riva sync service has full access permission to the GoldMine Server path included in the GM.INI file of the GoldMine install folder.
Possible Solution #3
Verify that the GM.INI file contains the appropriate lines. See Prepare the GoldMine installations.
Article ID: 927
Last updated: 01 Oct, 2020