GoldMine Error: -2 Failed to Locate GoldMine License File

Article ID: 927
Last updated: 09 Apr, 2019

Issue

A "-2 Failed to Locate GoldMIne License File" message may appear in the Riva Service Monitor.

Cause

This can occur when the connection object is pointing to a local location where the GoldMine License file does not exist.

Possible Solution #1

Ensure that the path specified in the System: location of the GoldMine connection object points to the correct location of the local GoldMine License file. 

  1. Start the Riva Manager application. If the menu bar displays Setup, select Setup.

  2. In the right-pane, double-click the GoldMine connection.

  3. On the Options page, browse, and select the correct path where the license file is located.

  4. Save the connection.

  5. In the Riva Service Monitor, restart the service.

  6. Verify that the error no longer appears.

Possible Solution #2

Verify that the account running the Riva sync service has full access permission to the GoldMine Server path included in the gm.ini file of the GoldMine install folder.

Applies to

  • Riva On-Premise for GoldMine.

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Article ID: 927
Last updated: 09 Apr, 2019
Revision: 3
Views: 4168
Comments: 0
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