Riva CRM Integration - Documentation and Knowledge Base

GoldMine Error: -2 Failed to Locate GoldMine License File

Article ID: 927
Last updated: 01 Oct, 2020

Issue in Riva On-Premise

A "-2 Failed to Locate GoldMIne License File" message may appear in the Riva Service Monitor.


This can occur when the connection object is pointing to a local location where the GoldMine License file does not exist.

Possible Solution #1

Summary: Ensure that the path specified in the System location of the GoldMine connection object points to the correct location of the local GoldMine License file.

Detailed instructions:

  1. Start the Riva Manager application. If the menu bar displays Setup, select Setup.

  2. In the right-pane, double-click the GoldMine connection.

  3. On the Options page, browse, and select the correct path where the license file is located.

  4. Save the connection.

  5. In the Riva Service Monitor, restart the service.

  6. Verify that the error no longer appears.

Possible Solution #2

Verify that the account running the Riva sync service has full access permission to the GoldMine Server path included in the GM.INI file of the GoldMine install folder.

Possible Solution #3

Verify that the GM.INI file contains the appropriate lines. See Prepare the GoldMine installations.

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Article ID: 927
Last updated: 01 Oct, 2020
Revision: 5
Views: 5537
Comments: 0