Riva CRM Integration - Documentation and Knowledge Base

Creating GoldMine Connection Fails: Unable to Retrieve the COM Class Factory

Article ID: 481
Last updated: 25 Nov, 2015


Even when all Riva system requirements for GoldMine have been met, the following error trace may appear in the Riva log file when creating a GoldMine connection.

2011-08-25 05:07:50,511 ERROR [8260] [(null)] [CL: x277661e73a0ac2b7; M:wizardPage1_NextButtonClick] Problem connecting to GoldMine
Omni.Connection.GoldMine.x0de2eb8c8fdd1401: Unable to execute command ---> System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {270BA898-891F-4EE6-B61F-F9BC1F3D3031} failed due to the following error: 8007007e.

Possible Cause

The GMXMLAPI.dll file may be improperly registered. This file is located in the installation folder for GoldMine.


Use regsvr32 to register the GMXMLAPI.dll file.

Example from a CMD Prompt: C:\Program Files\GoldMine> regsvr32 gmxmlapi.dll

Applies to

  • Riva On-Premise for GoldMine

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Article ID: 481
Last updated: 25 Nov, 2015
Revision: 3
Views: 5378
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