Outlook Web add-in:
The Outlook Web Add-in does not have a version.
It does not need to be updated to take advantage of the Riva Insight Server enhancements.
Outlook Windows add-in: Get Windows Add-in version 2021.4
In order to benefit from Riva Insight's latest enhancements and improvements, we recommend using the same version of Outlook Windows add-in as the Insight Server. We do not recommend upgrading the add-in to a version that is higher than the Riva Insight Server, as we cannot guarantee it would be compatible.
November 30, 2021
Riva Insight services will be upgraded on 2021-12-01.
According to Entrepreneur.com, for an average office worker, the best date & time to send an email for the highest open rate was mid-week at 10:00 am. With Delayed Send, you can now send the email at the most opportune time.
Supported with Riva Insight – Delay send an email while tracking it in CRM at the same time
The following delay send options are supported and the timezone is based on the sender's timezone
Next Business Morning (10:00 am)
End of Day (5:00 pm)
Custom Date/Time (select the exact date and time)
The options above are customizable to match your needs
To learn more on how to use this feature, view the user guide
Important Notice: End of Life for Internet Explorer on Windows
Depending the type of Outlook add-in you are using for Riva Insight, you may already be impacted, or will be soon.
As Riva Insight is using services from Microsoft, Office 365, and Salesforce, those companies or platforms have announced that they are ending (or have ended) support for Microsoft Internet Explorer. This will, as a consequence also end support for Microsoft Internet Explorer with Riva Insight.
Refer to The Internet Explorer era has finally come to an end to determine if your client is using Internet Explorer as the embedded browser, and find out what steps are required to update to a client that uses Microsoft Edge Chromium (WebView2) as the embedded browser.
Support for Interaction Summaries (FSC)
New! With Riva Sync 2021.4 users can utilize Riva Insight Meeting Notes to create structured meeting notes for the Interaction Summaries in FSC right from their Outlook.
While tracking the note, users can also relate the Interaction Summaries with an Account and Opportunity, along with attendees' details.
Users can ensure compliance and security are met to protect Interaction Summaries' data, an important aspect of the highly regulated industry, by using Riva’s Configurable Security Layer.