Outlook Web add-in:
The Outlook Web Add-in does not have a version.
It does not need to be updated to take advantage of the Riva Insight Server enhancements.
Outlook Windows add-in: Get Windows Add-in version 2022.1
In order to benefit from Riva Insight's latest enhancements and improvements, we recommend using the same version of Outlook Windows add-in as the Insight Server. We do not recommend upgrading the add-in to a version that is higher than the Riva Insight Server, as we cannot guarantee it would be compatible.
January 25, 2022
Riva Insight services will be upgraded on 2022-01-25
For Track in CRM and Creates and Updates, the related item search has been improved
Instead of showing the search results on the same page, the results now take up the entire size of the side panel
Instead of showing as a table that may require both vertical and horizontal scrolling, the results are now displayed as cards.
2021.4 and earlier
2022.1 and later
Salesforce Data Optimizations
In Riva Insight 2021.4 and earlier, if Insight was configured to display additional or custom fields, the entire list of fields are returned.
In Riva Insight 2022.1 and later, if Insight is configured to display additional or custom fields, a base set of fields are returned, along with any of the additional or custom fields that are required by Insight.
If Insight is not configured to display additional or custom fields, only the base set of fields are returned (no change from previous versions).
Important Notice: End of Life for Internet Explorer on Windows
Depending the type of Outlook add-in you are using for Riva Insight, you may already be impacted, or will be soon.
As Riva Insight is using services from Microsoft, Office 365, and Salesforce, those companies or platforms have announced that they are ending (or have ended) support for Microsoft Internet Explorer. This will, as a consequence also end support for Microsoft Internet Explorer with Riva Insight.
Refer to The Internet Explorer era has finally come to an end to determine if your client is using Internet Explorer as the embedded browser, and find out what steps are required to update to a client that uses Microsoft Edge Chromium (WebView2) as the embedded browser.