Riva CRM Integration - Documentation and Knowledge Base
Upgrade Riva On-Premise
Determine Which Riva On-Premise Version Is Installed
To determine which Riva On-Premise version is installed: Start the Riva Manager application. In the top-left corner, double-click the Riva logo. In the About Riva window, look up and make a note of the number of the...
Upgrade Riva On-Premise to the Latest Public Release
Note: Riva On-Premise is most often upgraded to the latest public release, as per the procedure in this article. Occasionally, the Riva Success Team or a Riva developer may advise upgrading to another kind of release. For more information,...
Update Riva On-Premise to an Interim Version
Note: This article applies only if Riva On-Premise 2.4.31 or higher is currently installed. To know which Riva version is installed, see Determine which Riva On-Premise version is installed. To upgrade Riva from older versions (before...
Upgrade Riva On-Premise with AppUpdater.exe
Using AppUpdater.exe, available with Riva On-Premise 2.4.44 or higher, is an alternative way to upgrade Riva to a new version while preserving the current settings. For multi-node deployments of Riva, a scripted solution is possible with...
Manually Upgrade Riva from Version 2.4.31 or Higher
Note: This article applies only If the Riva Success Team, a Riva developer, or the Knowledge Base has advised you to manually update Riva On-Premise and If the Riva version currently installed is 2.4.31.13761 or higher. To know...
What to Do If a Riva On-Premise Online Update Fails
Potential Issues, Their Causes, and Their Solutions Errors may occur when upgrading Riva On-Premise online, such as: The Check for Updates wizard, which is used during an online update, cannot complete or cannot write to the local...
Upgrade Riva to a Special Development Release
What Is a Special Development Release? A special development release is a release for a specific short-term Riva development cycle for a specific sync environment. The version number of such a release starts with a "9". Example:...
Upgrade Riva Nodes with a Command Line or Batch File
Applies to Riva 2.4.41 or higher. In a multi-node deployment of Riva On-Premise for High Performance, High Availability, or rapid Disaster Recovery, you can use a Command Prompt line option or a batch file to deploy a Riva On-Premise...