Address Book Options to Match Contacts to Accounts: Added options to CRM policy under "Address Book" to match contacts to Accounts by domain (1) Always (default) (2) Only if company name is blank (3) Never.
Handling Private Appointments: Added an advanced option to overwrite default setting for handling private appointments for those CRM systems that can set a flag to handle private appointments. (see Private Appointment Handling)
NetSuite: Added support for the cases module (SmartConvert and AssignTo).
Noticeable Fixes or Sync Workflow Changes
SmartConvert Option - Corrected issue to ensure that if the option to "Must match at least one Contact/Lead" and all the recipients of an email are matched to SystemUser, then the item should not get processed.
Private Tasks - Changed sync work flow to skip synchronizing tasks from Exchange to the CRM if marked as 'Private'.
Updating Riva CRM Integration Server
Recommended Update Procedures: Customers can upgrade their Riva CRM Integration Server server using the "Check for Updates" feature which can be configured to support proxy authentication environments.