The Calendar page of the Riva for Exchange sync policy includes an option to Disable reminder synchronization.
When this option is selected, Riva will handle CRM alarm and Exchange appointment notifications for existing Riva synced calendar items in the following manner:
New CRM Appointments: Auto-Setting of Outlook Reminder Notifications
Starting with Riva 2.4.25, when Riva syncs a new appointment, phone call, meeting or event from the CRM to Exchange, a 15-minute notification reminder will be set on the Exchange/Outlook calendar appointment automatically , for two reasons:
This automatic setting of an Outlook reminder notification works well when the user works primarily from their Outlook calendar. If the user works primarily from their CRM calendar, they may not want to set reminder notifications in Outlook for new appointments.
Disable Auto-Setting of Outlook Reminder Notifications
Riva 2.4.26 added an advanced option to that can be applied to a Riva sync policy that will disable the automatic assigning of the 15 minute notification to CRM appointments synced to Exchange > Outlook (see Add Exchange CRM policy specific "Advanced Custom Options" for instructions to apply advanced options):
Sync.Ex.EnableReminder = false (to enable this option)
Sync.Ex.EnableReminder = true (to disable this option if previously enabled)
Once the advanced option is set in the sync policy and the sync policy is saved, Riva should behave in the following manner:
Article ID: 319
Last updated: 23 Apr, 2018