Error: Unable to Connect to Exchange Due to Missing Timezone Information

Article ID: 262
Last updated: 28 Apr, 2016


The CRM Monitor account sync windows may suddenly display "Unable to connect to Exchange due to missing timezone information".

Possible Cause

Riva expects a Microsoft timezone-related patch to be present on the Exchange Server, but the patch is missing.


To resolve the missing timezone information error:

  1. Install the latest Microsoft timezone-related patch on the Exchange servers that host mailboxes that Riva is syncing.

  2. Upgrade your Riva On-Premise installation to the latest public release.

  3. If the missing timezone information error still occurs, contact the Riva Success Team for assistance.

Applies to

  • Riva On-Premise

Article ID: 262
Last updated: 28 Apr, 2016
Revision: 5
Views: 5702
Also read
item Upgrade Riva On-Premise to the Latest Public Release

Also listed in
folder Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving Exchange Connection Issues

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