Error: Unable to Connect to Exchange Due to Missing Timezone Information

Issue

The CRM Monitor account sync windows may suddenly display "Unable to connect to Exchange due to missing timezone information".

Possible Cause

Riva expects a Microsoft timezone-related patch to be present on the Exchange Server, but the patch is missing.

Resolution

To resolve the missing timezone information error:

1. Install the latest Microsoft timezone-related patch on the Exchange servers that host mailboxes that Riva is syncing.

2. Upgrade your Riva On-Premise installation to the latest public release.

3. If the missing timezone information error still occurs, contact the Riva Success Team for assistance.

Applies to

• Riva On-Premise