Exchange: Options to Handle Web Service Connection Timeouts

Article ID: 315
Last updated: 03 Jul, 2015

In some environments, the Exchange server response times can be very slow due to network connectivity or performance issues.

This is more often the case when dealing with hosted Exchange services.

Custom Options

To extend or reduce the timeout of each Exchange web service request, two advanced App.Settings can be configured.

To know how to create an App.Settings file to enable advanced options, see http://kb.omni-ts.com/entry/304/.

To modify the timeout while resolving the mailbox during the authentication, set this advanced option:

Ews.ResolveTimeout = 30000 (default - 30 seconds)

To modify the timeout used for all other requests, set this advanced option:

Ews.ServiceTimeout = 100000 (default - 1 min 40 seconds)



Article ID: 315
Last updated: 03 Jul, 2015
Revision: 1
Views: 10610
Also read
item Create an App.Setting File to Enable Advanced Options

Also listed in
folder Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving Exchange Connection Issues

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