Customer reported adding a new user to a sync policy. On the initial sync for the new user, the CRM Monitor reported a failed connection. Examination of the crmex-log file reveals the following error:
2011-11-22 09:23:16,112 INFO [CTP-byj #0] Establishing connection to Exchange [email@example.com]..
2011-11-22 09:23:34,518 ERROR [CTP-byj #0] Minor error occurred during synchronization.
Omni.Scheduling.SchedulePostponeException: Unable to access default folders. Ensure the configured user has Full Access Permissions for this Exchange mailbox.
This error can occur for several different reasons:
When adding a new target user, please ensure that target user's Exchange mailbox has properly prepared:
The correct procedure to add new target user(s) to an existing sync policy involves three activities:
Once the user has been added to the sync policy, Riva will perform an initial sync to prepare the Exchange mailbox, and then continue with normal sync cycles between the CRM and Exchange.
Article ID: 58
Last updated: 08 May, 2012
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving Exchange Connection Issues
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Email Systems -> Exchange (EWS) -> Errors & Troubleshooting