Sub Categories
folder Resolving Riva Server Issues
folder Resolving Exchange Connection Issues
folder Resolving GroupWise Connection Issues
folder Resolving CRM Connection Issues
folder Resolving Sync Policy Issues
folder Resolving License Issues
folder Resolving Data Sync Issues
folder Resolving Microsoft Issues
folder Resolving Novell Issues


Troubleshooting (Includes Monitoring)
How to Resolve Riva On-Premise Common Sync Issues
Riva On-Premise issues can be associated to one of the following categories: Installation best practices. Resolving Riva server issues: Unable to run the Riva Manager application; The Request License, Check for Updates, and...
Request Support for Riva On-Premise
There are two ways to request support for a Riva On-Premise issue: Riva On-Premise Support Request web form: used to request more information or report an issue. This is the preferred method. It creates a support ticket in our...
Riva Service Monitor Application
Other names for the Riva Service Monitor: Name Location CRM Service Monitor Riva 2.4.46 or earlier. Riva CRM Service Monitor Various Knowledge Base articles. Riva CRM Monitor CRM Monitor ...
Use Remote Management in Riva CRM Service Monitor
Benefits of Using Remote Management in Riva On-Premise 2.4.41 or Higher Remote Management provides the ability to monitor and control multiple sync policies from the Riva Service Monitor. Specifically, on the Remote Services tab of...
Troubleshooting: Monitoring HTTP Communication Via Local HTTP Proxy
Troubleshooting lower-level HTTP communication issues can be challenging. Before resorting to lower-level network packet tracing tools, using an in-process HTTP Proxy application simplifies troubleshooting. Introducing Fiddler - HTTP...
Riva Server: Enable DEBUG or TRACE Logging
Purpose of DEBUG and TRACE Logging When trying to troubleshoot a problem, it can often be helpful to increase the logging level of the affected component. This should be done with great care, because the amount of information logged is...
Logging to a Remote CRM Monitor
In large or distributed deployments, it can be helpful to output the real-time monitor to multiple different CRM Monitors running on different systems or to aggregate multiple CRM Agent activities to a single CRM Monitor. The...
How to Remotely Monitor a Riva Server from another Windows System
It is possible to remotely monitor a Riva server without enabling RDP access. Two remote access methods can be enabled: Enable remote monitoring of the CRM Agent Service. Enable remote access to Riva server logs. Enable Remote...
How to Manage Riva Server Logging
Contents: Types of Riva logs; Manage system logs: Log file names and roll-over, Logging levels, How to set the logging level, Adjusting system logs file sizes and file retention, Moving system logs to another location, and...
Error notification feature for enterprise deployments
Riva server can be configured to write notifications to the Windows system event logging system. Customers can implement notification by email, pager or other warning mechanism using common 3rd party Windows Event Monitoring services. ...
Riva On-Premise Backup and Disaster Recovery Strategy
Recovering from a crash of the Windows system hosting a Riva On-Premise server requires implementing a disaster recovery strategy that includes a backup schedule and a disaster recovery plan. Note: The information in this article is...
Outlook: How to Show the "Contact Links" on All Appointments
Depending on the configuration, Riva can allow contacts to be related to emails and appointments. These contacts would be linked to the record either replacing or adding to the current contact lists in CRM. Outlook 2013 for Windows ...
Line in the Sand for Exchange and IBM Notes Sync Policies
Riva sometimes reports sync errors related to identification numbers being mismatched or missing. This article discusses some of those circumstances and explains how Riva can be reconfigured to restore data sync. What Is All the Fuss...
Receive Digest Riva Sync Error Notifications by Email
Applies to Riva 2.4.45 or higher. By default, when a user has encountered the same sync error a few sync cycles in a row, an email notification is sent to the Riva administrator. As a result, some administrators find that they...


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