Priority support is available as a paid service for critical issues that occur outside Riva's standard support hours. Critical issues are defined as P1 and P2 priority levels in the following chart. Priority support does NOT apply to P3, P4, or P5 issues.
Priority Support Eligibility
Priority support applies only to new P1 and P2 issues brought forward by a qualified individual in the organization (Riva administrator).
Priority support applies to new issues, not for existing or ongoing issues/tickets.
Priority support is available during these hours:
Standard support hours, weekdays:
Outside regular support hours:
Clients will receive a priority phone number to call outside Riva's standard support hours.
Minimum purchase required. For more information, contact us.