In Riva 2.4.46 or higher, sending the required files and logs of a Riva On-Premise instance to the Riva Success Team is no longer a manual process. Now, a few clicks suffice. The Riva Manager application then gathers all the required files into a password-protected .zip file for you to send to Riva Success.
Security Warning: Separately. The password and .zip file must be communicated separately.
To create a .zip file package for tech support: