Riva CRM Integration - Documentation and Knowledge Base
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NetSuite CRM
NetSuite 2021 Authentication Changes: Riva Is Ready
Riva is ready for these NetSuite 2021 authentication-related changes: NetSuite 2021.1 will deprecate the Inbound SSO authentication interface. NetSuite 2021 will require HMAC-SHA256. Inbound SSO authentication interface Riva is...
NetSuite 2019.1 Two-Factor Authentication (April 8, 2019)
Starting on April 8, 2019, the release date of NetSuite Version 2019.1, NetSuite will require the use of two-factor authentication (2FA). 2FA requires Token Based Authentication (TBA) on all login sessions using Administrator and Full...
NetSuite 19.1: Changes of Interest to Riva Users
The following NetSuite 19.1 changes may affect the Riva sync. The information has been obtained from https://system.na0.netsuite.com/app/help/helpcenter.nl?fid=section_N3494684.html&whence= and has been edited. Roles The Full...
Prepare NetSuite CRM for Riva
Riva supports data synchronization between NetSuite and Exchange, Google, IBM Notes, or GroupWise. This article describes how to prepare a NetSuite company account and the Riva server to support a Riva impersonation connection to...
Prepare NetSuite Connection User for Riva
Applies to Riva Cloud and Riva On-Premise. The Riva connection to NetSuite requires the credentials of a NetSuite user that is assigned to a NetSuite role with sufficient permissions to create, edit, remove, export, and import data...
Create, Test, and Edit a NetSuite CRM Connection
The Riva connection to NetSuite requires the credentials of an account that can impersonate into the target CRM user accounts. In Riva 2.4.50 or higher, the NetSuite connection supports user credentials and token-based...
Switch a NetSuite Connection from Credentials to TBA
It is possible to switch a NetSuite connection from user credentials to Token-Based Authentication (TBA), by selecting a check box and entering the TBA details. This presupposes that you have configured NetSuite to require Token-Based...
How Riva Syncs NetSuite Contacts
Applies to Riva Cloud and Riva On-Premise. NetSuite, unlike most CRMs, is designed as an ERP that supports Business-to-Consumer (B2C) and Business-to-Business (B2B) models. Because of that design, some critical differences have been...
NetSuite: Token-Based Authentication (TBA) for Riva Sync
Applies to Riva 2.4.50 or higher and to NetSuite connections that are based on Token-Based Authentication. NetSuite connections that rely on user credentials have been supported for many versions of Riva. For more information, see...
Create a User-Credentials-Based NetSuite CRM Connection
This article applies to NetSuite connections based on user credentials. NetSuite connections that rely on Token-Based Authentication are supported in Riva 2.4.50 or higher. For more information, see NetSuite CRM Token-Based Authentication...