Starting on April 8, 2019, the release date of NetSuite Version 2019.1, NetSuite will require the use of two-factor authentication (2FA). 2FA requires Token Based Authentication (TBA) on all login sessions using Administrator and Full Access roles in production accounts. This requirement applies to your Riva for NetSuite implementation.
If you are using 2FA in NetSuite and have already configured Riva to use TBA, Riva is properly configured for 2FA and nothing additional is required on your part.
If you have NOT yet enabled and configured TBA for your instance of Riva for NetSuite, follow these steps: