Include Additional CRM Fields in the Body of a Contact

By default, Riva synchronizes the standard and native information from CRM to Exchange. Each of the supported CRMs has different defaults and, therefore, a slightly different default field mapping.

All CRMs support custom fields and have fields that do map to the native Exchange contact fields.

Riva offers an advanced option to dynamically extract and add these additional fields and fields from non-contact related objects (opportunities, cases, quotes, projects, etc.) to the body of the contact record in Exchange. The Notes field continues to be editable.

What Does It Look Like?

More Information

For more details on how to have Riva customized to meet your requirements, contact the Riva Success Team.