Any one user with an enormous sync can eat up all the memory and bring the whole server to a crawl.
Apply the Advanced Option
Riva 2.4.33+ includes a custom option that can control the maximum number of items a user can poll per sync cycle. Enabling this custom option improves performance but increases the total amount of time it takes for Riva to sync a large number of items for a user between the CRM and email system.
Apply the Custom Option: This custom option can be applied to one of the following:
Add the following custom option key and value:
Sync.Crm.MaxTotalResultsPerSession = ### (integer value of maximum number of items polled per sync cycle)
Sync.Crm.MaxTotalResultsPerSession = 250 (limits each user to 250 items polled per sync cycle)
Article ID: 897
Last updated: 19 Sep, 2016
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Manage the Riva Server -> Manage Sync Policies -> Manage Sync Policies -> Advanced Options and Settings
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Manage the Riva Server -> Manage Connections -> CRM Connections -> Advanced Options & Settings