A customer reported that they had created a sync policy to automatically archive all inbound email. Riva was removing emails from the - Create New Email folder once emails were successfully processed and archived to the CRM. Riva was not automatically removing any emails that did not process if Riva was not able to match the email addressees to a matching contact or lead.
With Riva 2.4.31+, an additional option has been added to enable removing emails from - Create New Email that do not match or create a matching CRM contact or lead.
If "Delete item upon successful processing" and "Users and contacts are mutually exclusive" options are checked, this related sub-option will automatically remove those emails that Riva was not able to find a required match.
Riva 2.4.30 introduced a custom option that will automatically remove emails that cannot be matched to a contact or lead. The SmartConvert processing option "Delete Item upon successful processing, instead of returning to folder" is selected (see step 3 in sync policy to automatically archive all inbound emai).
To Apply the Option: Edit the Riva sync policy and modify the Advanced Custom Options to add the following key and value:
Crm.Email.MissingRequiredMatches.Delete = true
Article ID: 837
Last updated: 27 Feb, 2018
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Manage the Riva Server -> Manage Sync Policies -> Manage Sync Policies - GroupWise -> Connection Options / Advanced Options