A customer reported that users are finding emails in "- Create New Case" and "- Create Opportunity" email drop folders. Riva fails to sync emails and all emails are assigned the following Riva error category:
Error – [REQUIRED_FIELD_MISSING] Required fields are missing: [Assign_To_c]
This error is reporting that Riva cannot create the case or opportunity because there is a mandatory field in the CRM create case or create opportunity form that cannot be populated with data. In this example, there is a custom field called "Assign_To_c".
Options to Handle This Error
This involves signing a professional services agreement for the Riva developer team to create the Riva server customization to meet your requirements. This is a billable option. Contact the Riva Success Team.
This involves modifying the CRM to do one of the following:
Then when Riva tries to create a new record, this default form is used - that does not have the required fields.
Article ID: 943
Last updated: 24 Jun, 2016