Warning: The automatic syncing of Inbox messages or Sent Items to a CRM may greatly increase storage space requirements and reduce the performance of the CRM system over time.
If you are looking at using archiving to your CRM as an email compliance option, be aware that various professional archiving solutions perform this task much more efficiently and are certified as email archive solutions that meet regulatory requirements.
Configuring Riva to autosync all Inbox messages for all target users may result in
Autosync All Inbox Messages and/or Sent Items
The Riva sync policy includes two modules, Inbox and Sent Items, that you can configure to autosync respectively all Inbox email and Sent Items.
The Inbox module is available in Riva On-Premise 2.4.33 or higher. Determine which Riva On-Premise version is installed. If it is not at least 2.4.33, we recommend upgrading Riva On-Premise to the latest public release.
For more information and instructions on how to use the Inbox and Sent Items modules, select the link that corresponds to your email system:
Article ID: 609
Last updated: 04 Oct, 2016
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Manage the Riva Server -> Manage Sync Policies -> Manage Sync Policies -> Sent Items