This article applies to Riva On-Premise 2.4.40 through 2.4.46.
Riva On-Premise includes sync policy re-initialization options to assist with resolving synchronizing issues under specific conditions, or to reset locked options in a CRM policy.
Contents:
The "Sync Start Time" Page in Sync Policies Created in Riva 2.4.40 Through 2.4.45
Note: In sync policies created in Riva 2.4.46 or higher, the Re-Initialize page replaces the Sync Start Time page.
The following screen shot illustrates the Sync Start Time page that is used in sync policies created in Riva 2.4.40 through 2.4.45.
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User Management Tasks
This section applies to Riva On-Premise 2.4.40 through 2.4.46.
Use the tool bar to activate user management tasks:
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- Re-init Options: See How to re-initialize users.
- Save Changes: Saves options set to multiple users.
- User Advanced Options: Applies custom option keys against specific users; for example, applies Delete Safety option keys to bypass the filter and process deletes.
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- Save Selected: Saves the changes only to the users that are selected.
- Clear Next Sync & Save Selected: Removes the next scheduled sync value for selected users. This is a quick way to force users to sync once the sync policy is saved.
- View Entity Settings: Use this option to view the entity.settings file that confirms the next scheduled sync time, entity name (usually the email address), and re-init mode if set. This enables Riva admins to confirm the current entity settings for a specific user.
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- Rename User: Use this option to properly rename a user in a sync policy. For more information, see How to rename a user.
- Reset User List: Removes all of the options set against users on the list. This is really handy if a global mistake has been made or if changes need to be set for a later date/time.
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How to Re-Initialize Users
This section applies to Riva On-Premise 2.4.40 through 2.4.46.
What are re-initialization options?
To set the re-initialization options in Riva 2.4.40 through 2.4.46:
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Start the Riva Manager application. On the menu bar, select Policies.
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In the right pane, double-click the desired sync policy to edit it.
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In the Edit CRM Synchronization Policy window that appears, select the Re-Initialize or Sync Start Time tab.
Note: In sync policies created in Riva 2.4.46 or higher, the Re-Initialize page replaces the Sync Start Time page.
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Do one of the following:
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Select the desired users (or all users), and select the pencil icon; OR
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Right-click a selected user, and select Set Re-init Options.
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In the Type field, select the desired option. For information on each option, see Types of re-initialization.
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Select the modules to apply the option against.
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In Riva 2.4.45.42181 or higher, below the Modules field, indicate when the re-initialization is to take place.
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Select OK to save the option. Verify that the changes appear on the user list.
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The re-initialization option is applied against every selected user at this time:
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In Riva 2.4.45.42180 or lower, it occurs during the next sync cycle.
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In Riva 2.4.45.42181 or higher, it occurs depending on which button you selected at step 7.
Applies to
- Riva On-Premise for Exchange, IBM Notes, and Google.
- Riva On-Premise 2.4.40 through 2.4.46.