If users delete items that are too far back into the past, for example appointments or tasks that are 120 days old, the Riva sync consumes much time to poll the environment to locate and remove the corresponding items. It is usually safe to presume that historical items older than 30 days would have no material significance for data sync purposes. To reduce unnecessary polling for old items that are deleted, it is possible to configure Riva to ignore the deletion of items in the CRM or email system if the item is older than 30 days from the current sync date.
Advanced Options to Set the Maximum Age for Delete Polls
Two advanced options can be configured to modify the default number of days for the maximum age delete poll filter.
To set the maximum age for delete polls:
Advanced Option to Disable the Maximum Age Delete Poll Filter
An advanced option disables the default maximum age delete poll filter to allow a full snapshot poll to be performed to remove all deleted items regardless of age.
To disable the maximum age delete poll filter:
Article ID: 1057
Last updated: 06 Jun, 2018
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Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Manage the Riva Server -> Manage Sync Policies -> Manage Sync Policies -> Sync Start Time & Scheduling