WARNING: The Riva for Salesforce Single Sign-On connection strategy described in this article is not supported for new Riva On-Premise installations.
New Riva On-Premise installations include a new strategy to provide impersonation access into Salesforce: the Standard Impersonation Model. For instructions on implementing the Standard Impersonation Model, see Prepare Salesforce for Riva and Create and test a Salesforce connection.
For current Riva On-Premise installations that use Salesforce Single Sign-On, administrators are encouraged to upgrade their Riva for Salesforce connection setup to the Standard Impersonation Model. For assistance, contact the Riva Success Team.
The procedures in the following article have been deprecated. The information is being retained for clients who have not yet converted to the new Standard Impersonation Model.
Riva requires a connection to Salesforce that uses the credentials of a Salesforce.com system administrator account. This connection will be able to impersonate into the target user Salesforce accounts.
This article discusses:
This procedure is used to create the Riva connection. This connection will be enabled for Single Sign-On (SSO) in a later procedure.
Before following the procedures in this article, ensure that you have already done the following:
These steps can be used at any time to test that the Riva connection can connect to the target Salesforce.com organization using the credentials of the "Riva connection account".
To test the Riva connection:
Article ID: 555
Last updated: 15 Mar, 2016
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Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Salesforce -> Salesforce Procedures -> Archive: Older Setup Procedures -> Deploy Riva - Enterprise Impersonation (SSO) -> Set up using On-Premise SSO Provider