A Riva connection to a CRM is configured with the credentials (user name and password) of the Riva connection account that has the necessary permissions to impersonate into the syncing CRM user account. Riva does not dynamically change the password for the Riva connection account if the CRM password for that account is changed.
If the CRM password for the Riva connection account is changed, the Riva administrator needs to change the password for the corresponding Riva connection to the CRM. If the password is not changed, the Riva Service Monitor reports this error: Invalid login: Login attempt failed. Please check the username and password.
Password changes to the connection objects are not logged in log files. Passwords are saved to the compiled .connection file in the Riva\Configuration folder. The Riva CRM Agent service does not need to be stopped or restarted as part of this procedure. The service checks the connection credentials every time a full sync is performed, so that it will automatically use the latest password saved in the connection.
Changing the Riva Connection Account Password
The procedure to change the Riva connection account password varies depending on the version of Riva On-Premise that is installed and may vary slightly depending on which CRM is synced with Riva.
Article ID: 551
Last updated: 01 Apr, 2020
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Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving CRM Connection Issues