To back up the custom settings of a CRM connection:
In the Riva Manager application, in the top left corner, double-click the Riva logo.
In the About Riva window that appears, in the top right corner, double-click the Riva version number.
Result: Windows Explorer displays the Riva installation folder.
Expand the Riva folder.
Copy the Custom folder, and save it in a secure location.