Changing Password for Riva Connection to Exchange or Office 365

Riva connections to Office 365 or Exchange can be configured with the credentials (user names and passwords) of the Riva connection account that has the necessary permissions to impersonate into the target user mailboxes. Riva does not automatically change the password for the Riva connection account if the AD/Exchange password is changed.

If the AD/Exchange password for the Riva connection account is changed, the Riva administrator needs to change the password for the corresponding Riva connection to Exchange. If the password is not changed, the Riva Service Monitor reports "Connection to Exchange Server failed. Unable to connect to remote Exchange server with given credentials".

Riva does not log password changes to the connection objects in log files. Passwords are saved to the compiled .connection file in the Riva\Configuration folder. The Riva CRM Agent service does not need to be stopped or restarted as part of this procedure. Because the service checks the connection credentials every time a full sync is performed, it automatically uses the latest password saved in the connection.

Changing the Riva Connection Account Password

The procedure to change the Riva connection account password is different depending on the type of Exchange connection:

• Change the password for an EWS connection.
• Change the password for a MAPI connection.

To change the password for an EWS connection:

1. Start the Riva Manager application. If the menu bar displays Setup, select it. Either way, in the right pane, double-click the Exchange EWS connection to edit it.

2. In the Connection Details tab, provide the correct password, and confirm it.
   
   

3. Save the Exchange connection to save the new password.

4. In the right pane of the Riva Manager application, double-click the Exchange connection.

5. Select Test, and select Run Test. In the Connection Test Succeeded message box that appears and confirms that the password is correct, select OK.
   
   

6. In the bottom right corner, select Cancel to close the Connection Edit window.

7. Watch the Riva Service Monitor application to confirm that Credentials errors no longer occur.

To change the password for a MAPI connection:

1. Start the Riva Manager application. If the menu bar displays Setup, select it. In the right pane, double-click the Exchange MAPI connection to edit it.

2. In the Credentials tab, provide the correct password, and confirm it.
   
   

3. Save the Exchange connection to save the new password.

4. In the right pane of the Riva Manager application, double-click the Exchange connection.

5. In the Test tab, select Test. In the Connection Test Succeeded message box that appears and confirms that the password is correct, select OK.
   
   

6. Select Cancel to close the Connection Edit window.

7. Watch the Riva Service Monitor application to confirm that Credentials errors no longer occur.