The Riva connection for GoldMine 9 fails and indicates a problem with the "Lumenworks embedded file". A CSV login file method was used to implement impersonation, because the GoldMine username is different from the email user name.
The last line in the logins CSV file may be missing the last "," character.
Add the missing "," character, and restart the Riva CRM Agent service.
Article ID: 469
Last updated: 23 Nov, 2015