The default procedure is to add mailboxes, one at a time, to a Riva sync policy. For organizations that want to add many mailboxes to the policy, Riva supports three options:
Caution: Errors occur when users are renamed in the email-enabled group and CRM but not in the Riva sync policy. For more information, see the following:
Be absolutely sure that a user is not assigned to multiple CRM policies for the same environment. This would result in duplicate records in both the mailbox and the CRM.
If multiple sync policies will be created and users will be added by using different distribution groups, we recommend implementing a common transaction folder structure. Contact the Riva Success Team to ask to configure that structure for you.
For more information, see Do not run Riva twice against the same user: That article includes information on how to recover from running Riva twice against the same user.
Riva supports using Exchange-enabled AD groups (distribution groups). Both the distribution group and members of the group must be mail-enabled and visible in the global access list.
To add a distribution group:
After the sync policy is saved and the initial synchronization cycle is complete for the users that are members of the selected distribution groups, the list of group members is displayed in the Re-Initialization list on the Re-Initialize or Sync Start Time page of the policy.
Note: In sync policies created in Riva 2.4.46 or higher, the Re-Initialize page replaces the Sync Start Time page.
By default, Riva dynamically refreshes changes made to the membership of distribution groups every 24 hours.
The list of users in assigned distribution groups is also gathered when the synchronization service starts.
To enable automatic refresh interval:
If changes made to the distribution group have not been detected by Riva, proceed as follows.
To troubleshoot changes to the members of distribution groups:
(Release 2.4.40 or higher.)
Required format for the .csv file:
One email address per line:
To import mailboxes from a .csv file:
To add multiple users to a sync policy, one method consists in manually editing the .policy XML file for the sync policy. Policy files are located in the Riva\Configuration folder and should be modified only if the Riva sync service is stopped.