Some clients would like to use Riva Cloud to test functionality before installing Riva On-Premise. Do not configure the same email and CRM user combination in more than one instance of Riva at the same time.
Data duplication occurs when both of the following conditions exist:
In effect, there will be two instances of Riva trying to synchronize the same user combination at the same time.
Here is an example of some of the problems that may be experienced:
If you plan to configure a email user and CRM user combination for a Riva Cloud or Riva On-Premise policy, DO NOT configure a duplicate instance of that user email / category / CRM combination in another Riva Cloud or Riva On-Premise policy.
Steps for Exchange accounts: If you are using Riva Cloud to test and then decide to move forward with Riva On-Premise, use the following steps:
Steps for GroupWise accounts: When testing has been completed for a email user and CRM user combination in Riva Cloud and you plan to migrate that user to a Riva On-Premise server, use the following best practice steps: