Audience: Riva administrators.
If a user's primary email address changes, the Riva sync policy needs to be updated. Before the policy is updated, Riva does not sync that user. This article describes the correct method to rename a user in a sync policy to resume data sync for that user.
WARNING: If a user's primary email address changes, do not remove the user from a sync policy and re-add the user with the new user name (email address).
If a user's primary email address changes, always rename the user by following one of these procedures:
Note for versions 2.4.36 through 2.4.47: To rename more than ten users, contact the Riva Success Team to request a support call to bulk rename the users.
To rename users one by one: