Error - Ignoring Item Change Due to Error: Completed Activity....

Issue

(Applies to Riva 2.4.39 or higher.)

During a sync with the "Enable Completed Activity" option selected in GoldMine, the Riva Service Monitor and Riva logs for the calendar item sync display an error similar to this one:

Cause

A user completed a calendar item in GoldMine and deleted the same calendar item in Exchange. By default, Riva does not sync a GoldMine completed calendar deletion when the delete originates from Exchange.

Solution

To allow Completed calendar items to be deleted from Exchange:

1. In the Riva Manager application, on the menu bar, if you see Setup, select Setup.

2. In the right pane, double-click the GoldMine connection to edit it.

3. In the window that appears, select the Other tab.

4. in the right pane, select this check box: Enable Completed Activity Deleted from GoldMine.

5. Save the connection.