Outline:  Customer needs to confirm how password integration will work in a hybrid network with Active Directory (AD), eDirectory (eDir), GroupWise (GW), Citrix and IDM. Applies to:  Riva Identity Integration Server for...

This link describes how to mail-enable an Active Directory contact object in Exchange: http://technet.microsoft.com/en-us/library/bb124237.aspx. It explains how to do a single one individually through the Exchange Management Console,...

Issue: A customer reported that are seeing the following error each time they try to execute the "GroupWise for Active Directory" Riva policy: Error occurred while executing policy: Invocation IDs do not match! Sync must be aborted as the...

If after upgrading Riva you observe problems, you can restore the previous version of Riva without losing connection settings or policies. Possible Challenges Riva performed properly before the upgrade, but afterwards, one or more of...

Troubleshooting lower-level HTTP communication issues can be challenging. Before resorting to lower-level network packet tracing tools, using an in-process HTTP Proxy application simplifies troubleshooting. Introducing Fiddler - HTTP...

If you have questions about Riva On-Premise or an issue to report, you can leave us a message on our secure Help web page: This is the preferred method. It creates a support ticket in our ZenDesk ticket system, and a Riva Success...

Following are the recommended firewall settings to allow the Riva On-Premise server to connect to the target email, CRM systems, and optional support services. All communication requests to the CRM are initiated by the Riva server: ...

In some cases, if a manual update of Riva is performed by following the instructions contained in Manually upgrade Riva, corresponding Riva services may fail to restart, in which case they display an error similar to this one: This...

Purpose of DEBUG, TRACE, or VERBOSE Logging When trying to troubleshoot a problem, it can often be helpful to increase the logging level of the affected component. This should be done with great care, because the amount of information...

Anti-virus (AV) software, especially on server platforms, can interfere with the Riva CRM Agent service and other Riva On-Premise executable files from operating as expected. In some cases, the AV software prevents the service from...

Note: Riva On-Premise is most often upgraded to the latest public release, as per the procedure in this article. Occasionally, the Riva Success Team or a Riva developer may advise upgrading to another kind of release. For more information,...