This article applies to Riva On-Premise 2.4.41 or earlier and two legacy products. Another article applies to Riva On-Premise 2.4.42 or higher. Riva Framework Services Four Riva services can be exposed to typical Windows service...

Issue: Customer reported that in their HTML signature produced by the Riva Managed Signature policy, the corporate logo in the signature block has a blue border around the graphic image.  They wanted to know how to remove it. Cause:...

If after upgrading Riva you observe problems, you can restore the previous version of Riva without losing connection settings or policies. Possible Challenges Riva performed properly before the upgrade, but afterwards, one or more of...

Following are the recommended firewall settings to allow the Riva On-Premise server to connect to the target email, CRM systems, and optional support services. All communication requests to the CRM are initiated by the Riva server: ...

Customers report that they are unable to create Riva connections to GroupWise 2012 because the GroupWise Trusted Application Key Generation wizard fails.  Log files indicate issues with generating a trusted application key. ...

Customers report that after upgrading GroupWise 7 or 8 to GroupWise 2012, existing Riva applications including Riva for CRM Integration failed.  Log files indicated issues with the existing GroupWise trusted application key...

Anti-virus (AV) software, especially on server platforms, can interfere with the Riva CRM Agent service and other Riva On-Premise executable files from operating as expected. In some cases, the AV software prevents the service from...

Note: Riva On-Premise is most often upgraded to the latest public release, as per the procedure in this article. Occasionally, the Riva Success Team or a Riva developer may advise upgrading to another kind of release. For more information,...