Question:  Does Riva Managed Folders support using a GroupWise Resource as both the source and destination for the shared folders? Answer:  Yes, Riva Managed Folders can use a GroupWise Resource as both a source and destination...

Note: Riva On-Premise is most often upgraded to the latest public release, as per the procedure in this article. Occasionally, the Riva Success Team or a Riva developer may advise upgrading to another kind of release. For more information,...

If after upgrading Riva you observe problems, you can restore the previous version of Riva without losing connection settings or policies. Possible Challenges Riva performed properly before the upgrade, but afterwards, one or more of...

Customers report that they are unable to create Riva connections to GroupWise 2012 because the GroupWise Trusted Application Key Generation wizard fails.  Log files indicate issues with generating a trusted application key. ...

Customers report that after upgrading GroupWise 7 or 8 to GroupWise 2012, existing Riva applications including Riva for CRM Integration failed.  Log files indicated issues with the existing GroupWise trusted application key...

Following are the recommended firewall settings to allow the Riva On-Premise server to connect to the target email, CRM systems, and optional support services. All communication requests to the CRM are initiated by the Riva server: ...

Anti-virus (AV) software, especially on server platforms, can interfere with the Riva CRM Agent service and other Riva On-Premise executable files from operating as expected. In some cases, the AV software prevents the service from...