Maintenance Procedures
Understand the Riva Server Folder Structure
This article is about the folders created by Riva on the Riva server. There are other types of folders created by Riva: CRM-related folders created in email clients. Lost and Found folders. Having a thorough...
How to Roll Back a Riva Installation
If after upgrading Riva you observe problems, you can restore the previous version of Riva without losing connection settings or policies. Possible Challenges Riva performed properly before the upgrade, but afterwards, one or more of...
Request Support for Riva On-Premise
There are two ways to request support for a Riva On-Premise issue: Riva On-Premise Support Request web form: used to request more information or report an issue. This is the preferred method. It creates a support ticket in our...
Error Occurred While Submitting Request Support, Check for Updates, or License Request
Issue A Windows error sometimes occurs when someone selects Submit in one of the following Riva wizards available from the Riva Manager application: The Request License Wizard. The Check for Updates Wizard. Note: The Request...
Move Riva to a Different Windows System - Migration
If required, Riva can be moved to a different Windows system. Most moves are required to satisfy one of two requirements: A corporate migration to the latest version of Windows and decommissioning of older Windows systems, or ...
Move Riva to a Different Folder on the same Windows System
If required, Riva can be moved to a different folder on the same Windows system. Most moves are required to satisfy one of two requirements: The system drive (C:\) that Riva is installed on is running out of disk space. Moving Riva to...
Install Multiple Instances of Riva Server on the Same Windows Host System
When working with Riva Professional Services, customers may be advised to install two instances of Riva on to the same Windows host system. WARNING: Do not follow these instructions unless advised to do so by the Riva Professional...


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