If required, Riva can be moved to a different Windows system. Most moves are required to satisfy one of two requirements:
For instructions if you need to relocate the Riva folder structure on the same Windows system, see Move Riva to a different folder or volume on the same Windows system.
The steps in this article have been written to move the Riva On-Premise server, but they can be used to move any installation instance of Riva. For the list of Windows services that Riva can install, based on the policy or application configured for that instance of Riva, see Monitoring the Riva Sync Service.
For the procedure to move Riva to a different Windows system, refer to the following terms:
To move Riva to a different Windows system:
To prepare the target host Windows system:
It is critical to ensure that the Riva sync service on the source Windows system be removed. This is necessary to prevent creating duplicate records in the CRM, which would occur if two instances of the Riva sync service configured against the same target systems and users were running concurrently.
In most circumstances, if Riva has been deployed for a significant period of time, the size of the Riva folder can be substantial. It is best to remove non-essential files to reduce the size of the Riva folder structure. This will reduce the amount of time it takes to move Riva to a new host Windows system, especially if the move is to a new data center.
Here are some suggestions for trimming non-essential files from the Riva folder structure to minimize the size of the ZIP file:
Additionally, you can trim some files from the sync policy transaction folders. You have to be careful with this to ensure that you do not remove the wrong files. (You can recover those folders from the backup created at step 1 if required.)
Create a ZIP file of the Riva folder structure
Archive the following folders into a Riva.zip file:
This is when you move or copy the installation instance of Riva from the source Windows system to the target Windows system:
Manually upgrade Riva to the latest public release.
To prepare the Riva instance on the target Windows system:
If the target connection tests do not work, or if you notice errors in the Riva Service Monitor after installing and starting the Riva sync service on the target Windows system, review the Knowledge Base to find the answer to the errors, or use the Request support procedure to obtain technical assistance from the Riva Success Team.