Request Support Displays 'System.OutOfMemoryException' Error

Issue

When selecting Request Support in the CRM Service Monitor application, the following error may occur:

Examination of the crmmon-log file may reveal an error like this:

Cause

That error was reported by the Riva BugReporter wizard when it requested system memory. Windows reported that no more memory was available. This can happen on rare occasions when all of the available system memory has been allocated to currently running processes.

Solution

If you see that error again, try the following:

1. In the Riva CRM Monitor, clear the user Monitor Activity windows that you do not need, but leave the CRM Monitor application open.

2. Close the Riva Manager application.

3. In Windows Task Manager, end any non-essential process to free up available system memory.

4. Try submitting the Request Support again.

5. If the error persists, submit a Request Support manually.